Refunds & returns
Ordering your contact lenses online should be easy and convenient. That’s why when something doesn’t go as planned, we’re ready to make it right. If you have an issue with your contact lenses and would like to exchange or return them for a full refund. Please email us at: customerservices@lenstore.eu
What items are returnable?
To receive a refund or exchange your contact lenses, they must be:
1. Unopened, unused, and in original condition.
2. Returned within 60 days of dispatch.
Unfortunately, we cannot accept returns of solutions, sprays, and eye drops, even if they remain in the original unopened packaging. Eye vitamins are returnable if unopened.
How long will it take to receive my refund?
Once your return is processed, you will receive an email confirming your refund is on its way. All refunds are issued to the original payment method used for the order and typically take 2-5 working days to process – depending on your card issuer.
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