We’re here to help
Whenever you need help, we’re here for you. Contact a member of our expert customer support team:
Email us
We aim to respond within 24 hours.
Mon - Fri: 8am - 8pm
Sat & Sun: 8am - 5pm
Email: customerservices@lenstore.eu
Please note: We will only be available to respond to optical advice during our opening hours - Mon - Fri: 8am - 5pm
Complaints: We’re sorry if your experience didn’t turn out as expected. If you would like to raise a complaint about a product or service you’ve received, please get in touch with us by email. We’ll respond as quickly as possible.
To contact us about the use of your data and information on Data Subject Access Requests (DSAR) – please use this form.